Return & Refund Policy
Return & Refund Policy
If you are not satisfied with your purchase, please contact support@casualbeings.com. We are more than happy to fix any issues you may have.
You have 30 calendar days to return an item from the date you received it. If 30 days have gone by, unfortunately, we can’t offer you a return, refund, or exchange.
Return Conditions
All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the item.
Who pays for shipping back the items (return & exchange)?
Returns are covered by buyers, we do not cover shipping cost. The buyer is responsible for a return and exchanges, if:
• The product does not meet customer expectations.
• The selected size does not fit the customer's measurements.
• Customer simply wants a change for another product or return it.
Casual Beings reserve the right to reject refund or exchange if the condition of the product shipped back to us is not in an acceptable condition.
CasualBeings.com does not cover the shipping cost for returns. We are working towards "free-returns" in the near future.
DAMAGED OR DEFECTIVE ITEMS
For damaged or defective item, shipping costs are covered by us.
We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.
We will be responsible for shipping costs and product refunds that meet the following conditions:
- Products with manufacturing defects that make it impossible to use.
- The product or item received is totally different from what was ordered.
- The size shipped out is not the same as the size placed in the order.
- Your item is damaged upon receipt.
REFUNDS
Once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed with 5-10 days, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Order Not Received
If your item has not arrived within 30 business days from order date, please contact support@casualbeings.com and we will promptly take care of you.
Full refunds are issued if/when a customer has not received their order after 30 business day from order date. A reshipment is optional and covered by us.
Customers requesting for a refund when parcel is still in transit before 30 business days of order date will not be allowed.
While most packages will arrive on time, there may be circumstances and delays that our carriers may experience such as unforeseen weather, international public holidays, natural disasters, etc. For this reason, we do not guarantee the exact delivery time. Orders facing delays due to unforeseen circumstances are not responsible by www.casualbeings.com. Please reach out to your local courier to find out the status of your parcel or reach out to support@casualbeings.com for further assistance.
IMPORTANT: Unfortunately, we cannot be responsible if a package is undeliverable because of missing, stolen or incorrect address information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. You have 24 hours to change or correct your address before we ship your order out. Costs to reship the package will be invoiced to the customer.
We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery.
CANCELLATIONS
Please note, there are no refunds or cancellations 24 hours after your order was placed.
LOST OR STOLEN PACKAGES
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Casual Beings will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
It is the customer’s responsibility to follow up with the postal carrier.